Returns & Exchanges
At Klaro Cigars, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for items in their original, unused condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.
Pack and Ship
Securely pack your items in the original packaging and drop off the shipment at any authorized carrier location.
Receive Your Refund
After our quality team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing