Frequently Asked Questions
Everything you need to know about your Klaro Cigars order.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy for accessories?
We offer a 30-day return policy for unused accessories in their original packaging. Please note that personalized or engraved items are final sale and cannot be returned.
Are your humidors seasoned before shipping?
Our humidors arrive unseasoned to ensure structural integrity during transit. However, we include a comprehensive seasoning kit and step-by-step instructions with every humidor purchase.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary depending on the destination and local customs regulations.
How can I track my order?
Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal and Apple Pay.